Cancellation & Refund Policy

Last updated: January 24, 2024 (Updated March 22, 2024)

Information Process Solutions & Services (IPS USA), is your trusted partner in software development and digital marketing solutions. As a leading agency, we specialize in software applications, websites, and games development, as well as comprehensive digital marketing services. Our diverse portfolio includes licensable software, installable applications, and digital services that require expert human effort. We have trust in our services and products’ quality and performance. We believe that you will definitely love our products and services. We appreciate your interest in our offerings and are committed to providing you with top-tier products and services.

However, to ensure a transparent and fair experience for our customers and banking partners, we want to explain our refund and chargeback policy in detail. We encourage our customers to read this refund policy. 

Product and Service Offerings

• Software and Digital Products: Information Process Solutions & Services (IPS USA) offers a range of software development, digital marketing services, and digital products, including licensable software, applications, and services.
• Digital Marketing Services: Our digital marketing services, such as website ranking on search engines or content creation, involve human effort and expertise. As such, these services are non-refundable once initiated.

• Refund Eligibility Please be aware that once you download, execute, install, or receive delivery of any of these items, they cannot be rolled back and therefore, no refunds will be issued after purchase. To make an informed decision, we strongly encourage you to carefully review all specifications, use cases, benefits, and requirements associated with our offerings before making a purchase. If you faced any issue with our product or found any bug, We request you to contact our support team from https://informationprocess.com/contact and Our team will gradually help you to fix it, if you face any issue. Also we are offering you refund within 15 days from the day of your first payment. Please, check our policies when we grant refund and when we do not issue refund.

• • We grant refund if
    • If we are not able to resolve the issue we will refund your money.
    • If our support team unable to fix problem.
    • The product purchased has stopped functioning or displaying that we described to its details, or broken after the installation.
  • We do not issue refund if
    • You found your host doesn’t meet the requirement of WordPress or denied to update the PHP, MySQL version.
    • You decided to change your mind. So, must check Free version or ask ” Pro “ version to us for 4 days trial.
    • You decided not to use our product.
    • You find that our product doesn’t suit your needs (our live demo site are very explanatory of our templates/theme)
    • You experience script conflicts with other 3rd party software connected or installed theme on your website.
  • Refund will process as soon as possible. In some scenario, we will try to solve your issue.
  • No refunds will be processed after 15 days post-purchase.
  • By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease the use of the product immediately.
  • We reserve the right to reject a refund request if it necessary.

Chargeback Policy

• Chargeback Dispute
  • Payment Methods: We accept payments via credit/debit cards and other electronic transactions. No chargebacks will be accepted after making a payment for our products or services.
  • Dispute Resolution: If you have a concern or believe there has been an error in the billing or provision of our products or services, please contact our customer support team at [email protected] for resolution. We are committed to addressing and resolving any issues promptly.
  • Chargeback Prevention: To prevent the need for chargebacks, we encourage customers to review their orders carefully and contact us with any questions or concerns before making a payment. Our team is here to assist you and ensure your satisfaction with our offerings.

• Contact Information

If you have any questions or require further clarification about our refund or chargeback policies, please don’t hesitate to reach out to our customer support team at [email protected]

Effective from: September 27, 2023 (Updated March 22, 2024)